Documentation
User Guide
Product-specific user guides will cover installation, setup and operation.
Support
Documentation
and support.
Product guidance, release resources and troubleshooting information.
Customer support.
Email support@algometis.net for website enquiries and support concerning AlgoMetis products.
Basic installation, licensing/activation and genuine product-defect support is included. Support is initially provided in English.
Personalised trading strategy, broker selection or advice, and individual trading configuration are outside ordinary product support. No contractual response-time SLA is promised.
Documentation
Resources.
Installation guidance, product documentation and downloads will be published for each released product.
Setup
Installation
Installation and account requirements will be published with each product.
Release files
Downloads & updates
Customer release files and release notes are not published yet.
Troubleshooting
Prepare a useful support enquiry.
A reproducible description usually lets us understand the issue much faster.
- 01
Environment
Product name and version, MetaTrader 5 build, symbol, timeframe and relevant settings.
- 02
Steps
The actions that reproduce the behaviour, in order.
- 03
Expected vs actual
What you expected to happen and what happened instead.
- 04
Evidence
A screenshot and relevant Experts or Journal messages where useful.
Remove passwords, account credentials and other sensitive information before sharing files or screenshots.
Contact support